7evenluck Privacy Policy

This page describes what we collect when you use 7evenluck and how we keep that data protected. We at 7evenluck collect information necessary to operate our platform, verify your identity, process payments, and resolve disputes. Your data remains confidential and is shared only with payment processors, regulatory bodies, and law-enforcement agencies where legally required.

Our privacy commitments apply to all users who access our sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports betting sections. We comply with standard data-protection principles, including secure storage, encryption in transit, and user access rights. This policy outlines our collection, use, retention, and user-control practices.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What we collect on 7evenluck

We collect data in three broad categories: account information, transaction history, and behavioural data.

Transaction history: We record all deposits, withdrawals, bets, and game sessions. These records include the date, time, amount, outcome, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and your balance before and after each transaction. We retain this data for audit, dispute resolution, and regulatory compliance.

Behavioural data: We track game preferences, bet patterns, login times, and device information (browser type, operating system, IP address). We use this data to personalise your experience, detect fraud, and identify potential abuse. This information helps us understand usage patterns across our football sportsbook, live casino, slots, and esports sections.

How we use your data on 7evenluck

We use collected data for five primary purposes:

Account operations: We verify your identity, prevent fraud, and manage your account across all 7evenluck sections (sportsbook, live dealer, slots, esports). We confirm that your balance is accurate and your transactions are valid.

Regulatory compliance: We retain transaction records and may share them with financial regulators, tax authorities, or law-enforcement agencies upon legal request. This is standard banking practice and outside your control.

Dispute resolution: If you contest a payout or transaction, we use your transaction history and game logs to investigate. We do not share this investigation with third parties unless legally required.

Service improvement: We analyse usage patterns to improve platform performance, add new games, and enhance our football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League coverage). We do not use your data to build profiles for marketing to third parties.

Third-party processors and data location

We work with third-party processors in the following areas:

Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet (e-wallets) and mobile banking, local payment, online payment, e-wallet (banks) receive your name, email, amount, and transaction ID. They operate their own privacy policies and data-retention schedules.

Fraud detection: We may use third-party fraud-detection services to identify suspicious patterns. These services receive anonymised transaction data (amounts, frequencies, patterns) but not your personal identity details.

We do not share your personal data with marketing firms, advertisers, or data brokers. We do not sell your email or phone number.

Data retention

We retain account and transaction data for 5–7 years to comply with financial regulations. Identity documents are retained for 3–5 years. You can request deletion subject to legal holds.

Encryption in transit

All communication between your device and our servers uses TLS 1.2+. Your password and payment details are encrypted before reaching our systems.

Data access

You can request a copy of your data (account history, identity documents on file, transaction logs) by contacting our support team. Standard response time is 5–10 business days.

Account deletion

You can request account closure, which marks your account as dormant. Historical transaction data is retained per legal requirements but is not used for marketing.

Cookies and tracking

We use cookies to maintain your login session, remember your preferences, and track aggregate usage statistics. Our cookies include:

Session cookies: Expire when you log out. They store your session token and login state.

Preference cookies: Remember your language, theme choice (light/dark mode), and favourite game sections (e.g., Liga 1 markets, live roulette).

Analytics cookies: Track page views and feature usage (e.g., how many users access Piala AFF fixtures versus Champions League markets). We do not link these to your personal identity.

Your rights and contact on 7evenluck

We recognise your right to:

• Access: Request a copy of your personal data on file.
• Correction: Update your email, phone, address, or other account details via your dashboard or by contacting support.
• Deletion: Request closure of your 7evenluck account and deletion of non-critical data (subject to legal holds on transaction records).
• Portability: Request your transaction history in portable format (CSV or JSON).
• Objection: Opt out of behavioural analytics or preference cookies (basic functionality cookies cannot be disabled).

To exercise these rights, contact our support team via in-app chat or email. Include your account email and a clear request. We respond within 5–10 business days. During major football tournaments (Liga 1 season, Piala AFF, Idul Fitri and Idul Adha holiday windows), response times may extend.

Our support team operates in English and handles data requests from users across Jakarta, Surabaya, Bandung, Medan, and other supported regions. If you are unsatisfied with our response, you can escalate internally; we do not operate external data-protection ombudsmen due to our jurisdictional positioning.

Policy updates and jurisdiction

We may update this privacy policy to reflect changes in our service, new payment methods, or legal requirements. Material changes are announced via email to registered accounts. Your continued use of 7evenluck constitutes acceptance of updated terms.

This policy is governed by the jurisdiction in which you access 7evenluck. Our services are available only where local law permits. Users are responsible for verifying that their use complies with their own jurisdiction's regulations. We do not target or operate services in jurisdictions where online wagering is prohibited.